General information

Hours of Operation

The Demand Response Call Center receives calls Monday through Friday from 8 a.m. to 5 p.m. at 704-920-2246. If assistance is needed after this time, listen to the voice message and select the appropriate option.

Please remember that any next day reservation that is scheduled after 1 p.m. will be treated as a same-day request and the appointment time or trip cannot be guaranteed.

Inclement Weather Policy

During inclement weather, dialysis and other life-sustaining appointments will get priority over other trips. 

Holiday Schedule Policy

CCTS will follow the Cabarrus County schedule for holidays. Only dialysis, life sustaining or other critical appointments will be scheduled.  

 Additional Passenger Information

• If a passenger has a child riding, the parent must provide a child safety seat.  North Carolina law requires that any child under 80 pounds or under 8 years old 
  be restrained in a car seat.​
  
• All CCTS riders must wear a seatbelt.
• CCTS does not provide wheelchairs or child restraint seats.
• Wheelchair client’s homes without ground level access must have accessible ramps installed.
• CCTS is not responsible for any items left on the vehicles by riders. Make sure you take all your items with you when you leave the vehicle

For more information or to request a current CCTS brochure call 704-920-2246.