Transportation

Contact Information
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Bob Bushey, Director
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1303 S Cannon Blvd
Kannapolis, NC 28083

Business Hours

Monday-Friday

8 a.m.-5 p.m.

Cabarrus County Transportation Services

Cabarrus County Transportation Services (CCTS) provides transportation for eligible (LINK TO ELIGIBILITY PAGE) Cabarrus County citizens.

CCTS operates during normal business hours, six days a week. CCTS provides about 700,000 miles of service each year over more than 100,000 trips and utilizes a fleet of more than 20 vehicles.

Our mission is to provide transportation services that enable all eligible individuals to access necessary medical care and other resources that can improve and enhance their quality of life.

By providing transportation for essential services, we promote an independent lifestyle that allows individuals to remain in their homes as long as possible.

General information

Hours of Operation

The Demand Response Call Center receives calls Monday through Friday from 8 a.m. to 5 p.m. at 704-920-2246. If assistance is needed after this time, listen to the voice message and select the appropriate option.

Please remember that any next day reservation that is scheduled after 1 p.m. will be treated as a same-day request and the appointment time or trip cannot be guaranteed.

Inclement Weather Policy

During inclement weather, dialysis and other life-sustaining appointments will get priority over other trips. 

Holiday Schedule Policy

CCTS will follow the Cabarrus County schedule for holidays. Only dialysis, life sustaining or other critical appointments will be scheduled.  

 Additional Passenger Information

  • If a passenger has a child riding, the parent must provide     a child safety seat.  North Carolina law requires that any child under 80 pounds or under 8 years old must be     restrained in a car seat.​
  • All CCTS riders must wear a seatbelt.
  • CCTS does not provide wheelchairs or child restraint seats.
  • Wheelchair client’s homes without ground level access must have accessible ramps installed.
  • CCTS is not responsible for any items left on the vehicles by riders. Make sure you take all your items with you when you leave the vehicle

For more information or to request a current CCTS brochure call 704-920-2246

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Office Location

What are the hours of operation for the Cabarrus County Department of Human Services?

DHS hours are 8 a.m. to 5 p.m. Monday through Friday.

How can I submit documents needed for DHS assistance?

Send necessary documents by mail or drop off at 1303 S. Cannon Blvd., Kannapolis, NC 28083, or fax them to 704-920-1401.

How do I schedule or verify a Transportation appointment?

If you are already an active rider with the Transportation Department, call 704-920-2246 to request a ride or verify your pickup time. If not already active, call 704-920-1583 to complete an assessment and be entered into the system. To schedule a pick up, you must call no later than 1 p.m. the day before the appointment. If the appointment is on Monday, you need to call by 1 p.m. on the Friday before. You can schedule rides up to two months in advance.