Cabarrus County Transportation Services (CCTS) provides transportation for eligible Cabarrus County citizens.
Our mission is to provide transportation services that enable all eligible individuals to access necessary medical care and other resources that can improve and enhance their quality of life.
By providing transportation for essential services, we promote an independent lifestyle that allows individuals to remain in their homes as long as possible.
Clients can receive information in a non-audio format by calling the Federal Information Relay Service at 1-800-877-8339 or Use 711 for TTY/Voice Communication.
Cabarrus County is committed to providing non-discriminatory service. We abide by Title VI of the Civil Rights Act of 1964 (Title VI). We ensure in the receipt of its services, on the basis of race, color, or national origin, no person is:
- excluded from participation in
- denied the benefits of
- subjected to discrimination
We also abide by the Americans with Disabilities Act of 1990 (ADA). We ensure no individual with a disability shall on the basis of disability, be:
- excluded from participation in
- denied the benefits of
- subjected to discrimination
Discriminated against? You can file a joint Title VI/ADA complaint(PDF, 220KB) with Transportation. Contact the ADA Coordinator at 704-920-2218 for more information on:
- the Cabarrus County Transportation Civil Rights program
- procedures for filing a Title VI/ADA complaint
A joint Title VI/ADA complaint(PDF, 220KB) can be submitted. Joint Title VI and ADA complaints must be in writing. For help filling out the complaint form, call 704-920-2218. Title VI and ADA Complaints must be filed within 180 days of alleged discrimination. Accessible format is available upon request by calling 704-920-2218, or Relay #711.
Submit the completed complaint form to:
Cabarrus County Transportation
Attn: Jon Bradley, Safety and Risk Director/ADA Coordinator
65 Church Street, Concord, NC 28026
Phone: 704-920-2118
Email: jdbradley@cabarruscounty.us
Ride Info
- If a passenger has a child riding, the parent must provide a child safety seat. NC law requires that any child under 80 pounds or under 8 years old be restrained in a car seat.
- All CCTS riders must wear a seatbelt.
- CCTS does not provide wheelchairs or child restraint seats.
- Wheelchair client’s homes without ground level access must have accessible ramps installed.
- CCTS is not responsible for any items left on the vehicles by riders. Make sure you take all your items with you when you leave the vehicle.
For more information, or to request a CCTS brochure(PDF, 690KB), call 704-920-2246.
Policies
Inclement Weather Policy
During inclement weather, dialysis and other life-sustaining appointments get priority over other trips.
Holiday Schedule Policy
CCTS will follow the Cabarrus County schedule for holidays. Only dialysis, life sustaining or other critical appointments will be scheduled.
Reservations
Be prepared with the following information before calling to schedule a reservation:
- your name (or the name of the person you are scheduling for)
- pick up address
- phone number
- date of appointment
- destination name, address, and phone number
- appointment time