Citizen Access Online Help

Accela Citizen Access Help

You can now manage your applications, permits and inspections on any device from any location you have internet access. Accela Citizen Access has a new look with easier navigation. The new version of Citizen Access is easily used on all your devices; desktops, laptops, tablets and phones.

Just go to from your device browser or do an internet search for Cabarrus Citizen Access to find the link.

  • Register for an ACA User Account
  • Authorize your ACA User Account to Create Building and Trade Permits and Schedule Inspections
  • View Electronic Document Review Training PowerPoint
  • Navigate the New Citizen Access
  • Learn how to View and Schedule Inspections in Citizen Access

Available Resources

Did you know that there are excellent mapping and identification resources readily available on the Internet?

Did you know that Cabarrus County has information available locally regarding Flood Insurance Rate Maps, rules for building in the floodplain and protecting property from flood damage?

Here are some local resources and where to find them:

  • Adopted FEMA FIRMs are available at the Cabarrus County Governmental Center (65 Church St. S., Concord) in the Planning and Development Department during normal business hours.
  • Publications related to flooding, construction and living near rivers, streams and floodplains are available at the Cabarrus County Governmental Center. The Cabarrus County Library Concord Branch also has materials available for check out.
  • FEMA elevation certificates for buildings constructed in the floodplain (in unincorporated Cabarrus County) are available in the Planning and Development Department for review during normal business hours.
  • The North Carolina Building Code,which regulates local construction, incorporates flood-resistant standards for residential and commercial development.  
  • Cabarrus County Planning and Zoning staff can assist you with property inquiries.
  • Cabarrus County Construction Standards staff can help you with questions about the building code and technical construction standards.

Additional tips and resources

Ways to stay informed about weather that may cause flooding: 

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