Cabarrus Transportation Services connects residents to care, resources
Published on April 21, 2026
Getting to a doctor’s appointment or the pharmacy can be a challenge for many residents, but Cabarrus County is helping to bridge that gap.
Cabarrus County Transportation Services (CCTS) provides reliable, accessible transportation for eligible residents, ensuring they can reach critical services that support their health, independence and overall quality of life.
For residents like Wally Poole, the service is a lifeline. Health issues prevent him from driving, but CCTS keeps Poole on the go.
CCTS drivers are “very helpful,” he says. “They make sure I get in the van OK. And when I get out ... they help me step down and make sure I grab on to my wheelchair and go on my merry way.”
Poole uses the service daily for visits to the Concord LunchPlus site at the Logan Multipurpose Center on Booker Drive. There he connects with other residents through food and fellowship.
Between July 2025 and January 2026, CCTS logged nearly 35,000 trips throughout the county, boasting a nearly 97 percent on-time average. The department has 21 full-time drivers along with call center and dispatch representatives, fleet support and management.
The program is rooted in a simple but powerful mission: to help residents access essential care and resources so they can live independently and remain in their homes as long as possible.
That mission is reflected in the people behind the wheel.
Loreal McKoy says she found a home when she joined CCTS. The connection she’s made with passengers is one of her favorite parts of the job, she says.
“I listen to their stories … my van is a therapy van,” McKoy says. “If you need to talk, just talk. I’m here to listen. I love my job.”
Supervisor Jamie Smith says the best drivers are “someone that has compassion, that has care for people and someone that just loves their job and loves what they’re doing.”
CCTS is part of the Consolidated Human Services Agency, which also includes Social Services, Veterans Services, Child Support and Behavioral Health. CCHSA also collaborates with Cabarrus Health Alliance and other local health organizations.
Who can use CCTS?
CCTS serves eligible Cabarrus County residents through a variety of programs designed to meet different needs, including:
- Medicaid recipients, who can receive transportation to medical appointments and pharmacy visits (for prescription pickups only)
- Work First Family Assistance participants, who may receive transportation support for job searches and employment-related travel
- Adults aged 60 and older who are not receiving Medicaid. These residents can access transportation through Adult and Aging Services for medical and pharmacy visits
- Rural residents who do not qualify for other programs but may be eligible through the Rural General Purpose (RGP) program, which provides transportation within the county for other essential destinations
How to get started
First, residents should contact the Demand Response Call Center at 704-920-2246 to determine eligibility before scheduling transportation. Once approved, scheduling a ride is simple. Residents should be prepared to provide the name of the rider, the pickup address and phone number, appointment date and time and the destination information.
Important rider information
CCTS provides door-to-door transportation service. Rides must be scheduled at least one business day in advance. Appointments must be between 8 a.m. and 3 p.m., with return trips requested and called in by 4 p.m.
Riders must be ready one hour before their scheduled pickup time. Approved out-of-county trips (Medicaid only) require riders to be ready two hours prior to appointment times.
To explore eligibility, contact the Demand Response Call Center at 704-920-2246. For additional program support, contact the Human Services line at 704-920-1400.
For individuals needing non-audio assistance, information is available through the Federal Information Relay Service by calling 1-800-877-8339 or dialing 711 for TTY/Voice communication.
Learn more about CCTS by visiting cabarruscounty.us and typing “Transportation” in the search box.
See CCTS in action and hear from drivers about the job at https://youtu.be/vAilyXORUOE?si=WcZlqgdb5JoUIECL