Child Protective Investigations

What If I’m Being Assessed Or Investigated By Human Services?

This means that Human Services received a report about your child’s safety. The report met the state’s legal definition of child abuse and neglect in NC. Social workers must assess if the child is in immediate danger. They must also determine an appropriate response to the situation.

What Are Child Protective Services Assessments/Investigations?

When signs of family problems come to Human Services attention, we must act. These problems include abuse, neglect and dependency. Human service has a legal obligation to research. We need to ensure the well-being of children within the family.

NC Human Services operate two types of responses to reports of child endangerment:

  • Family Assessments
  • Investigations

This process, called the Multiple Response System (MRS), gives the agency flexibility. Flexibility is needed to determine the appropriate response for the situation.

About Family Assessments

Most Family Assessment reports involve cases of neglect. Together, the social worker and family assess safety, risk, strengths and needs. The family assists the social worker in gathering significant information from:

  • other family members
  • support systems
  • schools
  • other relevant agencies

Most assessment cases close within 45 days. Delays in receiving necessary information can postpone the process.

At the conclusion, one of four findings gets recommended:

1. Services not recommended. The case gets closed with no further action necessary.

2. Services recommended. The family has the option of receiving services on a voluntary basis.

3. Services needed. The family must participate in mandated programs.

4. Services provided. The family received services during the assessment. CPS involvement is no longer needed to ensure the child’s safety.

About Investigations

When DHS receives abuse or serious neglect reports, an involuntary investigative assessment occurs. Investigations can also occur if families don’t cooperate with the assessment process. These investigations use a series of interviews to gather information and evidence from:

  • children
  • parents
  • others that may be able to assist in the investigation

As part of the fact-finding process, social workers conduct interviews with the child. These interviews occur before the parent or caretaker is notified of reported abuse. Together, the social worker and family assess safety, risk, strengths and needs.

Most investigative assessments close within 30 days. Delays in receiving necessary information can postpone the process.

At the close of the investigation, the social worker will recommend one of two findings:

1. Substantiated. There is risk of future harm and the family must participate in mandated programs

2. Unsubstantiated. No presented evidence is available that suggests the child is at risk of future harm. The case is then closed.