Transportation Trip Procedures

Trip Procedures

Cabarrus County Transportation Services will make every attempt to get you to your scheduled appointment on time. However, be aware there may be delays due to inclement weather, road conditions, traffic backups, overscheduling of trips or other unexpected reasons.

Check with the Demand Response Center at 704-920-2246 if you are not picked up at least 30 minutes before your scheduled appointment time.

If you need to make any changes to your transportation reservation, call the Demand Response Call Center at 704-920-2246. Give adequate notice of any changes so that your trips can be scheduled correctly.

  • Scheduling a Reservation
  • Receiving a Return Trip Home
  • Canceling a Reservation 
  • No-Show Policy
  • Same-Day Cancellation Policy
  • Passenger Behavior Rules

Available Resources

Did you know that there are excellent mapping and identification resources readily available on the Internet?

Did you know that Cabarrus County has information available locally regarding Flood Insurance Rate Maps, rules for building in the floodplain and protecting property from flood damage?

Here are some local resources and where to find them:

  • Adopted FEMA FIRMs are available at the Cabarrus County Governmental Center (65 Church St. S., Concord) in the Planning and Development Department during normal business hours.
  • Publications related to flooding, construction and living near rivers, streams and floodplains are available at the Cabarrus County Governmental Center. The Cabarrus County Library Concord Branch also has materials available for check out.
  • FEMA elevation certificates for buildings constructed in the floodplain (in unincorporated Cabarrus County) are available in the Planning and Development Department for review during normal business hours.
  • The North Carolina Building Code,which regulates local construction, incorporates flood-resistant standards for residential and commercial development.  
  • Cabarrus County Planning and Zoning staff can assist you with property inquiries.
  • Cabarrus County Construction Standards staff can help you with questions about the building code and technical construction standards.

Additional tips and resources

Ways to stay informed about weather that may cause flooding: 

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