Transportation No-Show Policy

No-Show Policy

A No-Show flag will be added to a client’s record when one of the following situations occur:

  • Not being ready within five minutes after transportation arrives
  • Canceling a ride less than two hours before the scheduled pick-up time
  • Not canceling a scheduled pick-up time
  • Not canceling a scheduled return trip
  • Choosing not to ride after the vehicle arrives for the pickup

NOTE: Three No-Shows within a 90-day period is considered excessive and will result in the cancelation of all other scheduled trips and the client being placed on a 30-day suspension of services. CCTS will suspend the provision of service to any eligible rider under any subsidized or unsubsidized program who establishes a pattern or practice of missing scheduled trips.

For questions about No-Show records, call 704-920-2926

View your Resource

cabarrus logo

Please Click Below to View This Resource

View

No items found.

Documents

No items found.

Resources

No items found.

Stay Connected

Subscribe

Questions or Comments