Here is information about canceling your scheduled reservation.
A same-day cancelation designation will occur when a client calls in to cancel a trip on the day of a scheduled pick-up or after 1 p.m. on the day prior to the pick-up when the trip has been scheduled to a driver and the manifests are already created.
Receiving three same-day cancelation designations will be equivalent to receiving one No-Show designation.
Three No-Shows in a 90-day period is considered excessive and will result in cancellation of all other scheduled trips and the client will be placed on a 30-day suspension of services.
For questions about No-Show records, call 704-920-2926.