VIDEO: Happening in Cabarrus This Week, November 20


Nov. 20, 2017 --CTW visits the City of Concord Electric Systems Department at the Alfred M. Brown Operations Center. The City of Concord is just one of the 70 NC cities in the ElectricCities coalition, which gives their local control of their power and saves customers the expense of administering many functions locally. And with more than 30,000 people on the grid, there’s a lot that goes into it.  

Recently, the City of Concord launched the Smart Community program, which includes the city-wide upgrade to the electric and/or water meters. This new technology will open the door for the introduction of a new online portal that includes tools to help you take better control of your electricity and water usage.


In addition to the introduction of this customer portal, the new metering technology offers a number of other key benefits: faster electric outage restoration and improved reliability, improved water leak detection, online portal with tools for all customers to manage electricity and water usage, and improved customer service.

The City has also launched an easy way for you to help your neighbor in need. Neighbor Helping Neighbor allows for you to make a tax-deductible contribution to a fund managed by the Cooperative Christian Ministry.

CCM, located in Concord, provides crisis financial assistance, food and counseling. Neighbor helping Neighbor funds will aid Concord customers with their utility bills. You can sign up for a reoccurring charge or agree to an auto round up each month. Auto roundup automatically increases your utility bill to the next dollar. Every cent and dollar counts.

For more information on the City of Concord Electric Systems Department, visit or call 704-920-5555.

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