A same day cancellation shall occur when a client calls in to cancel a trip on the day of a scheduled pickup or after 1pm on the day prior to the pickup when the trip has been scheduled to a driver and the manifests are already created.
Failure to adhere to cancellation deadlines will result in a client receiving a same day cancellation.
Receiving three (3) same day cancellations will be equivalent to receiving one no-show.
Three (3) no-shows in a 90 day period is considered excessive and will result in the following:
- Cancellation of all other scheduled trips.
- The client will be placed on a 30 day suspension of services.
Clients are responsible for adherence to company policy to prevent schedule cancellation or suspension.
For questions about no-show records call 704-920-2926.