Crisis Intervention

The Crisis Intervention ​Program (CIP) provides assistance to low-income households that are in a heating or cooling related emergency. Assistance is contingent on current outside temperatures.

Households that apply must:

  • Be a Cabarrus County resident
  • Contain a US Citizen or an eligible alien
  • Have a heating or cooling related emergency (heating/cooling source has been disconnected or service is within 5 days of disconnection)
  • Have income below 150% of the poverty level

Households applying for assistance must provide the following:

  • Social Security Cards for all household members
  • Documentation of citizenship
  • Check stubs, wage statements, ESC benefits, child support, bank or retirement fund statements reflecting income for the month prior to and month of application) for applicant and all household member
  • Utility termination notices
  • Additional documentary proof as deemed necessary by social worker

Assistance may be authorized for:

  • Utility Payments (bills, connection and reconnection fees)
  • Payments toward kerosene, fuel oil, propane, wood (if used as households' primary heating source)

Assistance will not be authorized for:

  • Deposits
  • Returned check charges
  • Tampering fees
  • Heating or cooling appliance replacement or repair

Individuals may contact the Adult Services Line at 704-920-1400 for questions regarding the Crisis Intervention Program.

Please note that individuals needing Crisis Financial Assistance must come into our office located at:

1303 South Cannon Boulevard,
Kannapolis, NC 28083
Monday - Friday
8 am - 4 pm