If you are already an active rider with the Transportation Department, call 704-920-2246 to request a ride or verify your pickup time. If not already active, call 704-920-1583 to complete an assessment and be entered into the system. To schedule a pick up, you must call no later than 1 p.m. the day before the appointment. If the appointment is on Monday, you need to call by 1 p.m. on the Friday before. You can schedule rides up to two months in advance.