Feb. 25, 2013 — Last week, Cabarrus County Department of Human Services (DHS) and DHS offices in 21 other North Carolina counties began implementation of a statewide electronic case management system, North Carolina Families Accessing Services through Technology (NCFAST). The system consolidates administrative processes and allows staff to dedicate more time to assisting families.
Over the past year, Cabarrus County DHS staff has trained and prepared for the conversion, which began with a soft launch for new applications in September 2012. Staff is now working to convert more than 11,000 files from the old system to NCFAST as clients qualify for recertification over the next six months.
Local officials are also preparing staff to deal with conversion obstacles reported by counties that have already made the switch, including an anticipated data backlog. As clients approach recertification, the County’s DHS staff will provide guidance to increase their understanding of the conversion and help answer individual questions. DHS representatives are also working with local agencies that regularly assist individuals receiving benefits, including grocers, churches, outreach organizations, to help communicate information about the change and maintain continuity of services.
To help facilitate the conversion, Cabarrus County DHS encourages individuals receiving benefits and approaching their recertification period to call the number on the back of the EBT card, 1-888-622-7328, and verify account balances prior to making qualified purchases.
For more information about Cabarrus County’s conversion to NCFAST or to address individual questions, contact the Department of Human Services at 704-920-1400 or visit http://bit.ly/CabCoDHS.