Canceling a Reservation

  • ​Call the CCTS main line at 704-920-2246 to cancel your scheduled reservation.
  • If you call to cancel your scheduled reservation after 1:00 PM on the day prior to your scheduled reservation or cancel on the same day but more than two hours before your scheduled reservation, you will receive a same day cancellation. Please refer to the CCTS same day cancellation policy.
  • If you call to cancel your scheduled reservation less than two hours prior to your scheduled reservation, you will receive a no-show. Please refer to the CCTS no-show policy.
  • If you cannot call during regular business hours, leave a message for the dispatcher.
  • You MUST call CCTS to cancel your reservation. If you call our provider to cancel your reservation, it is still your responsibility to call CCTS to make sure all segments of your reservation have been cancelled,