Telecommunicator

  • Must be at least 21 years old.
  • Must be a citizen of the United States.
  • Must have a high school diploma or equivalent. Training and Standards require a high school equivalent diploma be at least partial classroom.
  • Must possess or be able to possess a North Carolina driver’s license.
  • Must not have been convicted of a felony or serious misdemeanor.
  • Must meet applicable standards and Cabarrus County Sheriff's Office requirements as well as qualify for State Law Enforcement Certification in accordance with the NC Sheriffs’ Training and Standards Commission.
  • Civilian Employee of the Cabarrus County Sheriff’s Office must reside within Cabarrus County or one of the adjoining counties to Cabarrus County.

Salary / Benefits

  • Starting Pay - $32,823.98
  • Vacation / Sick Time
  • Paid Holidays
  • Paid on the Job Training
  • Employee Health Insurance
  • Employee Dental Insurance
  • Employee Vision Insurance
  • County Retirement
  • 401k Retirement

Nature of Work

The Telecommunicator is responsible for the day to day operations of the Communications Center within the Office of the Sheriff. The Telecommunication’s responsibilities include receiving and transmitting radio, telephone and teletype messages, dispatching law enforcement personnel, fire and emergency units on an assigned shift. Responsibilities also include related record keeping tasks. Employees are expected to work with considerable independence. The applicant must be willing to work 12-hour rotating shifts which includes holidays and weekends. Work is supervised by the Telecommunicator II.

Knowledge, Skills and Abilities

  • Knowledge of the Cabarrus County street/highway system and geography.
  • Knowledge of radio, telephone and communication equipment operation.
  • Ability to speak clearly and concisely in a well modulated voice.
  • Ability to think/act quickly, calmly and accurately in emergency situations.
  • Ability to understand/follow complex oral/written instruction and procedure.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to type 21 wpm with no errors.
  • Ability to acquire DCI certification from the State Bureau of Investigations, Division of Criminal Information within 120 days of employment and re-certify every two years.

Examples of Work

  • Receives calls and broadcasts on multiple radio frequencies; receives requests for law enforcement, fire or emergency services by phone, radio or teletype; records phone and radio traffic for playback as needed; determines nature of required assistance, location and other pertinent information.
  • Monitors burglar and fire alarms and emergency telephone systems; maintains records of all radio and telephone transmissions.
  • Transmits orders and received messages from a large number of law enforcement units; maintains status of all working units; relays general information to the public and refers non-emergency calls to the proper office.
  • Dispatches emergency units as required; notifies ranking officers of calls as needed; maintains radio contact with other law enforcement agencies; operates a computer terminal to send/receive law enforcement information.
  • Maintains current knowledge of patrol boundaries, main thoroughfares and access routes.

Education and Experience

Must meet all the applicable standards and quality for State Telecommunicator certification in accordance with the NC Sheriffs’ Training and Standards Commission as well as the policies of the Cabarrus County Sheriff's Office.​