The Adult and Family Service Division has social workers who have information not only about DSS provided services but also services provided by other agencies. The social workers are available to answer phone calls or see individuals about the following services:
- Receive reports of abuse, neglect and/or exploitation of disabled adults
- Receive complaints regarding Adult Care Homes
- Take referrals for Adult Day Care/Health Services, Placement Services, Case Management Services, Community Alternatives Program for Disabled Adults, Guardianship, In-Home Aide Services, Transportation Services, Independent Living Service for Blind and Visually Handicapped and Special Assistance In-Home Program.
- Refer person(s) to outside community agencies when appropriate
The individual needing services or someone acting on the individual's behalf can call the Adult Services line at 704-920-1400 to request assistance. Requests for assistance can also be made in person.